Payment, Cancellation & Refund Policy

This Payment, Cancellation & Refund Policy explains the payment, subscription, cancellation and refund practices applicable to products and services provided by Elixiir Growth Services LLP (“Elixiir”, “we”, “us” or “our”).

This Policy should be read together with Elixiir’s Terms of Service and Privacy Policy.

Different rules may apply to software subscriptions, third-party usage charges, physical products and custom or enterprise agreements. Where a specific order form, proposal or written commercial agreement contains different payment or cancellation terms, those specifically agreed terms may apply to that purchase.

1. Payment for Elixiir Services

Certain Elixiir products and services are available through paid subscriptions, usage-based charges, one-time purchases or individually agreed commercial arrangements.

Prices, billing periods, included features, applicable usage limits and taxes are communicated through the relevant pricing page, checkout process, proposal, invoice or commercial agreement.

By completing a purchase or authorizing a paid subscription, you agree to pay the charges presented to you at the time of purchase.

Applicable GST or other taxes may be charged as required by law.

2. Payment Processing

Elixiir currently uses Cashfree for supported payment-processing requirements.

Payments may be processed through payment methods made available by Cashfree or another payment provider disclosed at the time of payment.

Payment information handled directly by a payment processor is also subject to that provider’s applicable terms and privacy practices.

Elixiir may receive and retain information necessary to verify and administer a transaction, including payment status, transaction reference, amount, invoice details, subscription status and other information reasonably required for reconciliation, accounting and support.

Elixiir does not treat a failed payment attempt as a completed purchase.

3. Free Trials

Elixiir may provide free trials or limited free access to certain products or features.

Where an Elixiir trial is expressly offered on a No Credit Card Required basis, no payment method is required to begin that trial.

A No Credit Card Required trial does not automatically convert into a paid subscription merely because the trial period or included entitlement has ended.

To continue using paid functionality after such a trial, the customer must separately select or authorize an applicable paid plan.

The duration, features and usage limits of a trial may vary depending on the product or offer presented at registration.

4. Paid Subscriptions

Elixiir may offer monthly, annual or other subscription arrangements.

A paid subscription begins when the applicable payment is successfully completed or when otherwise specified in a written commercial agreement.

The subscription provides access to the products, features or usage entitlements included in the selected plan for the applicable billing period.

Customers are responsible for reviewing the selected plan, billing frequency and applicable charges before completing payment.

5. Subscription Renewals

Where a paid subscription includes automatic renewal, this should be disclosed during the applicable purchase or subscription process.

By authorizing recurring billing, the customer authorizes the applicable payment provider to process renewal charges according to the selected subscription arrangement.

A No Credit Card Required free trial is not, by itself, authorization for automatic billing.

Customers should cancel an automatically renewing subscription before the next applicable billing date if they do not wish the subscription to renew.

6. Subscription Cancellation

Customers may request cancellation of an eligible Elixiir subscription.

Cancellation generally prevents the subscription from renewing for a future billing period.

Unless otherwise stated for the applicable plan or commercial agreement, cancellation does not normally terminate access immediately. The customer may continue to use the applicable paid service until the end of the period for which payment has already been made.

After the paid period ends, access to paid functionality may be restricted, downgraded or discontinued.

Cancelling a subscription does not automatically create a right to a refund for the remaining portion of an already-paid billing period.

7. How to Request Cancellation

Customers may request cancellation through an available account or subscription-management interface where that functionality is provided.

Customers may also contact Elixiir at: support@elixiir.in

The cancellation request should include sufficient information to identify the relevant Elixiir account and subscription.

Elixiir may require reasonable verification before processing requests affecting an account, billing arrangement or subscription.

8. General Refund Principles

Except where required by applicable law, expressly stated at the time of purchase or agreed in writing, payments for activated or already-provided software subscription periods are generally not refundable merely because:

• the customer changes their mind;
• the customer does not fully use the service;
• the customer forgets to cancel before a renewal date;
• the customer no longer requires the service;
• the customer chooses not to use available features;
• the customer’s internal circumstances change;
• the customer fails to use the service during an already-paid subscription period.

This does not affect legitimate refund requests involving duplicate payments, incorrect charges, qualifying billing errors or services that Elixiir has materially failed to provide.

9. Duplicate or Incorrect Payments

If a customer believes that the same Elixiir purchase has been charged more than once or that an incorrect amount has been charged, the customer should contact: support@elixiir.in

Customers should provide the relevant transaction reference, invoice information and other information reasonably necessary to investigate the payment.

Where Elixiir confirms a duplicate or incorrect charge attributable to Elixiir or its payment process, the eligible excess amount will be refunded or otherwise appropriately corrected.

10. Failed Transactions

A payment may occasionally show as failed, pending or unsuccessful while the customer’s bank or payment method temporarily reflects a debit.

Customers should not assume that an unsuccessful Elixiir transaction has become a completed order solely because their financial institution temporarily displays the amount.

Banking and payment networks may automatically reverse unsuccessful transactions.

Where a debit remains unresolved, the customer may contact Elixiir with the relevant payment reference so the transaction status can be investigated with the applicable payment provider.

11. Technical Failure of an Elixiir Service

If a customer has paid for a service and Elixiir is materially unable to provide that purchased service because of a confirmed issue directly attributable to Elixiir, the customer should contact support.

Depending on the circumstances, Elixiir may provide an appropriate remedy such as:

• restoration of the affected service;
• extension of access;
• service credit;
• correction of the affected transaction;
• or, where appropriate, a full or partial refund.

The appropriate remedy will depend on the nature, duration and impact of the confirmed issue.

Temporary interruptions, scheduled maintenance, internet connectivity problems, customer-side configuration issues or failures of independent third-party services do not automatically create a right to a refund.

12. Third-Party Platform Availability

Certain Elixiir functionality depends upon independent third-party platforms and services.

These may include Google, Meta and WhatsApp, payment infrastructure, cloud infrastructure, AI providers and other integrated services.

Elixiir does not control the continuous availability, policies or technical operation of independent third-party platforms.

A third-party outage, API change, account restriction, policy enforcement action or service change does not automatically entitle the customer to a refund from Elixiir where Elixiir remains capable of providing its applicable contractual service.

Elixiir will, however, take reasonable steps to address Elixiir-side integration issues where appropriate.

13. WhatsApp Business Platform and Meta Charges

WA by Elixiir may involve charges associated with the WhatsApp Business Platform or other Meta services.

Certain charges may be determined, incurred or passed through based on Meta’s applicable pricing and usage rules.

Charges that have already been incurred for WhatsApp or other third-party usage generally cannot be reversed merely because the customer subsequently cancels an Elixiir subscription or decides not to continue a campaign.

Customers remain responsible for applicable third-party usage charges properly incurred through their authorized account.

Where an incorrect charge results from a confirmed Elixiir billing error, the customer may contact support for investigation.

14. AI and Usage-Based Services

Certain Elixiir features may involve usage-based technology or third-party processing costs.

Where a plan includes defined usage allowances, additional usage may be subject to separate limits or charges if communicated to the customer.

Usage already consumed through an authorized account is generally not refundable solely because the resulting output, recommendation or AI-generated content was not ultimately used by the customer.

AI-generated outputs are subject to the provisions of Elixiir’s Terms of Service and should be reviewed by the business before use.

15. Physical Products

Elixiir may provide or sell physical business products such as NFC review cards, NFC business cards, QR displays or other supported physical products.

Physical-product purchases are distinct from Elixiir software subscriptions.

Shipping and delivery conditions are described separately in Elixiir’s Shipping & Delivery Policy.

16. Damaged, Defective or Incorrect Physical Products

If a physical product supplied by Elixiir arrives materially damaged, defective or different from the confirmed order, the customer should contact Elixiir as soon as reasonably possible.

Elixiir may request:

• the order number;
• photographs or video showing the issue;
• packaging information;
• delivery details;
• and other information reasonably required to verify the claim.

Once the issue is verified, Elixiir may provide an appropriate remedy, which may include replacement, correction or refund depending on the circumstances.

17. Customized and Personalized Products

Some physical products may be customized, printed, encoded, branded, configured or personalized specifically for a customer.

Once production or personalization of such a custom product has begun, cancellation or change-of-mind refunds may not be available because the product may no longer be suitable for resale.

This does not affect claims relating to a verified manufacturing defect, damage during delivery or an error by Elixiir in fulfilling the confirmed order.

18. Change-of-Mind Returns for Physical Products

Unless otherwise expressly stated at the time of purchase, physical products that have been customized, activated, encoded, printed or personalized for a specific business are not eligible for change-of-mind returns.

For non-customized physical products, return eligibility, if offered, will be communicated at the time of purchase or upon review of the return request.

Nothing in this Policy limits rights that cannot legally be excluded under applicable consumer law.

19. Shipping Charges

Original shipping or delivery charges may be non-refundable where the order was correctly fulfilled and delivered.

If a refund or replacement is approved because Elixiir sent an incorrect product or a product arrived damaged or defective, reasonable shipping treatment will be determined as part of resolving that claim.

Further details are available in the Shipping & Delivery Policy.

20. Enterprise, Multi-Location and Custom Agreements

Enterprise customers, franchise groups, multi-location businesses and customers purchasing custom implementation or commercial arrangements may enter into a separate proposal, order form, statement of work or agreement with Elixiir.

Such agreements may contain specific provisions relating to:

• billing;
• implementation fees;
• minimum commitments;
• subscription periods;
• renewal;
• cancellation;
• usage charges;
• refunds;
• physical products;
• custom development;
• or other commercial matters.

Where a signed written agreement expressly provides different terms for a particular matter, the specific agreed commercial terms will apply to that matter.

21. Promotional Discounts and Credits

Elixiir may occasionally provide promotional discounts, credits or special offers.

Unless expressly stated otherwise:

• promotional credits have no independent cash value;
• unused promotional credits are not redeemable for cash;
• discounts apply only under the conditions of the relevant offer;
• promotional pricing does not guarantee the same price for future renewals unless specifically stated.

Any offer-specific terms communicated with a promotion also apply.

22. Account Suspension or Termination

If an account is suspended or terminated because of fraud, unlawful activity, abuse, non-payment, violation of Elixiir’s Terms of Service or material violation of third-party platform rules, the customer may not be entitled to a refund for services already provided or charges already incurred.

Any decision will remain subject to applicable law and any specific contractual terms governing the account.

23. Refund Method

Where a refund is approved, Elixiir will normally attempt to return the eligible amount through the original payment method or another appropriate method supported by the applicable payment process.

The time required for a refunded amount to appear in the customer’s account may depend on Cashfree, the customer’s bank, card issuer, UPI provider or other financial institution.

Elixiir cannot control processing times imposed by independent banks or payment networks after an approved refund has been initiated.

24. Refund Verification

To protect customers and prevent fraudulent requests, Elixiir may require reasonable verification before processing a refund.

This may include confirming:

• the Elixiir account;
• business identity;
• authorized account holder;
• transaction reference;
• invoice or order number;
• payment amount;
• payment date;
• and the reason for the request.

Elixiir may refuse to process a request where the requester cannot demonstrate reasonable authority over the relevant account or transaction.

25. Chargebacks and Payment Disputes

Customers are encouraged to contact Elixiir before initiating a chargeback where the issue can reasonably be resolved through support.

Initiating an unjustified or fraudulent chargeback may result in restriction of the affected account while the transaction is investigated.

Elixiir reserves the right to provide relevant transaction, subscription and usage records to the payment provider or financial institution when responding to a payment dispute.

26. Account Closure and Outstanding Charges

Closing an Elixiir account does not automatically cancel charges or payment obligations that were validly incurred before closure.

Any outstanding invoices, approved third-party usage charges or other amounts already payable remain due unless otherwise agreed or required by applicable law.

Account closure and data deletion are separate processes.

For information regarding retained or archived data, please refer to Elixiir’s Privacy Policy and Data Deletion & Account Deletion Policy.

27. Statutory Rights

Nothing in this Policy is intended to exclude, restrict or waive any right or remedy that cannot legally be excluded under applicable law.

Where applicable law requires Elixiir to provide a refund, cancellation right or other remedy that differs from this Policy, the applicable legal requirement will prevail.

28. Changes to This Policy

Elixiir may update this Payment, Cancellation & Refund Policy to reflect changes to products, payment arrangements, business practices, third-party services or legal requirements.

The Last Updated date at the beginning of this Policy will indicate the latest revision.

Where appropriate or legally required, Elixiir may provide additional notice of material changes.

29. Contact Us

Questions regarding payments, subscriptions, cancellations, billing errors or refund requests may be directed to:
Elixiir Growth Services LLP
iNURTURE Incubation Foundation
Vishwakarma Block, ABES Engineering College
Ghaziabad – 201009
Uttar Pradesh, India
Email: support@elixiir.in
Phone: +91 9311678141

When contacting Elixiir about a transaction, please include sufficient information to identify the relevant account, invoice or payment.