Shipping & Delivery Policy

This Shipping & Delivery Policy explains how physical products and digital services purchased from Elixiir Growth Services LLP (“Elixiir”, “we”, “us” or “our”) are fulfilled and delivered.

Elixiir primarily provides software and digital business services. We may also provide physical business-enablement products such as NFC review cards, NFC business cards, QR displays and other supported physical products.

Because digital services and physical products are fulfilled differently, this Policy describes the applicable delivery process for each.

This Policy should be read together with Elixiir’s Terms of Service and Payment, Cancellation & Refund Policy.

1. Digital Products and Services

Elixiir products such as Discover by Elixiir, Repeat by Elixiir and WA by Elixiir are primarily digital software services.

Digital services do not require physical shipping.

Access to applicable digital services may be provided through an Elixiir account, dashboard, application, integration, activation process or other digital method.

The availability of individual features may depend on the selected plan, onboarding requirements, required integrations, third-party authorization and account configuration.

2. Digital Service Activation

Where a digital product can be activated automatically, access may become available after successful account creation, subscription activation or payment confirmation, as applicable.

Certain products or features may require additional setup before they become fully operational. This may include:

• connecting a Google Business Profile;
• connecting or configuring a WhatsApp Business account;
• completing Meta onboarding;
• configuring business locations;
• setting up users, branches or permissions;
• providing required business information;
• completing other product-specific onboarding steps.

The need for additional setup does not mean that a physical product is being shipped.

3. Free Trials

Where Elixiir provides a free trial or free-access entitlement, eligible digital access may be made available after successful account registration and any required onboarding steps.

Where the trial is expressly offered on a No Credit Card Required basis, no physical delivery or payment processing is required to begin the trial.

The functionality and activation requirements of a trial may vary depending on the product or offer.

4. Physical Products

Elixiir may sell or provide physical products designed to support business operations, customer engagement, reviews or other Elixiir-related functionality. These may include:

• NFC review cards;
• NFC business cards;
• QR displays;
• printed or branded materials;
• other supported physical products offered by Elixiir.

The availability, specifications, customization options and pricing of physical products may vary.

5. Order Confirmation

A physical-product order is considered received after the applicable ordering process has been completed and, where payment is required in advance, the payment has been successfully confirmed.

Elixiir may send an order confirmation through email, WhatsApp, the Elixiir platform or another available communication channel.

Customers are responsible for reviewing their order information and promptly notifying Elixiir if they identify an error.

6. Order Processing

Physical-product orders may require processing before shipment. Processing may include:

• payment verification;
• order verification;
• design preparation;
• branding;
• printing;
• personalization;
• NFC encoding or configuration;
• quality checks;
• packaging;
• handover to a delivery provider.

Customized products may require additional processing time compared with standard non-customized products.

Any estimated processing time communicated at the time of order is an estimate and may vary depending on order volume, customization and product availability.

7. Customized and Personalized Orders

Certain Elixiir physical products may be customized for a specific business. Customization may include:

• business names;
• logos;
• brand colors;
• contact details;
• QR codes;
• NFC configuration;
• printed designs;
• other business-specific information.

Customers are responsible for checking and approving information supplied for customization where approval is requested.

Once customization, printing, encoding or production has begun, changes to the order may not always be possible.

Cancellation and refund conditions for customized products are described in Elixiir’s Payment, Cancellation & Refund Policy.

8. Shipping Availability

Elixiir may ship physical products to serviceable locations within India. Shipping availability may depend on:

• delivery address;
• postal code;
• courier coverage;
• product type;
• order quantity;
• logistical limitations;
• other operational factors.

If an address cannot reasonably be serviced, Elixiir may contact the customer to determine an alternative arrangement or provide an appropriate remedy.

9. Shipping Partners

Elixiir may use third-party courier, logistics or delivery providers to fulfil physical-product orders.

The specific delivery provider may vary based on destination, product, serviceability, cost and operational requirements.

Elixiir is not required to use a particular courier provider unless specifically agreed for an order.

Once a shipment has been handed to a delivery provider, certain delivery events may depend on that provider’s network and operations.

10. Estimated Delivery Times

Estimated delivery times may be communicated during ordering, after order confirmation or when the shipment is dispatched.

Delivery estimates are not guaranteed delivery dates unless Elixiir expressly agrees otherwise in writing.

Actual delivery time may be affected by:

• destination;
• courier serviceability;
• customization requirements;
• weekends or public holidays;
• weather;
• transport disruption;
• regional restrictions;
• high order volumes;
• incorrect delivery information;
• events outside Elixiir’s reasonable control.

Elixiir will make reasonable efforts to fulfil and dispatch confirmed orders appropriately.

11. Shipping Charges

Shipping charges, where applicable, may depend on factors such as destination, order value, product type, quantity and delivery method.

Applicable shipping charges should be communicated before or during the purchase process where reasonably possible.

Special, bulk, enterprise or multi-location orders may have separately agreed shipping arrangements.

12. Delivery Address

Customers are responsible for providing a complete and accurate shipping address. The delivery information should include, where applicable:

• recipient name;
• business name;
• telephone number;
• complete street address;
• landmark where useful;
• city;
• state;
• postal code.

Elixiir is not responsible for delays or failed delivery caused by materially incomplete or incorrect delivery information supplied by the customer.

13. Address Changes

Customers who need to change a shipping address should contact Elixiir as soon as possible.

An address change may be possible before an order has been dispatched.

Once a shipment has been handed over to a courier or delivery provider, Elixiir cannot guarantee that the destination can be changed.

Additional delivery charges resulting from a customer-requested address change may be payable by the customer where applicable.

14. Shipment Tracking

Where tracking information is made available by the applicable delivery provider, Elixiir may share the tracking reference with the customer through email, WhatsApp, the Elixiir platform or another appropriate communication channel.

Tracking information may take time to become active after shipment is handed to the delivery provider.

Tracking updates are generally generated by the applicable courier or logistics provider.

15. Delivery Attempts

Courier providers may make one or more delivery attempts depending on their applicable procedures. Customers should ensure that:

• the delivery address is accessible;
• the recipient can be contacted;
• the provided telephone number is correct;
• someone is reasonably available to receive the shipment where necessary.

Delivery procedures may vary depending on the courier and location.

16. Failed Delivery

A shipment may be returned to Elixiir if delivery cannot be completed because of circumstances such as:

• an incorrect or incomplete address;
• recipient unavailability;
• repeated unsuccessful delivery attempts;
• recipient refusal;
• inability to contact the recipient;
• other delivery issues attributable to the recipient or address.

If a shipment is returned, Elixiir may contact the customer regarding redelivery.

Additional shipping charges may apply where a second shipment is required because of incorrect customer-provided information or unsuccessful delivery attributable to the recipient.

17. Delayed Shipments

Occasional shipping delays may occur after dispatch.

If a shipment appears materially delayed, customers may contact Elixiir for assistance.

Elixiir may coordinate with the applicable delivery provider to investigate the shipment.

A delay does not automatically mean that an order has been lost or that a refund is immediately due.

18. Lost Shipments

If a delivery provider confirms that a shipment has been lost in transit, Elixiir will review the order and determine an appropriate resolution. Depending on the circumstances, this may include:

• replacement of the product;
• reshipment;
• or an appropriate refund where replacement is not reasonably available.

Elixiir may require confirmation from the relevant delivery provider before treating a shipment as lost.

19. Damaged Products

Customers should reasonably inspect physical products after delivery.

If a product arrives materially damaged, the customer should contact Elixiir as soon as reasonably possible. Elixiir may request:

• the order number;
• photographs of the product;
• photographs of the packaging;
• video evidence where reasonably useful;
• delivery information;
• a description of the damage.

Customers should retain the damaged product and packaging until Elixiir has reviewed the claim where reasonably possible.

20. Defective Products

If a physical product has a manufacturing, printing, encoding or functional defect attributable to Elixiir, the customer should contact support with details of the issue.

Elixiir may troubleshoot the issue before determining whether replacement or another remedy is appropriate.

For NFC-related products, an apparent problem may sometimes result from device compatibility, settings, positioning or configuration rather than a defect in the physical product.

Elixiir may therefore request reasonable diagnostic information before confirming a product as defective.

21. Incorrect Products

If Elixiir sends a physical product materially different from the confirmed order, the customer should contact support.

After verification, Elixiir may arrange an appropriate correction, replacement or other remedy.

Customers should not intentionally use, alter or dispose of an incorrectly supplied product before the issue has been reviewed where return of the product may reasonably be required.

22. Returns

Return eligibility depends on the type and condition of the product.

Customized, printed, personalized, activated, configured or encoded products may not be eligible for change-of-mind returns because they may have been produced specifically for the customer.

Products confirmed as damaged, defective or incorrectly supplied may be eligible for replacement, correction or refund according to the circumstances.

Detailed refund conditions are provided in Elixiir’s Payment, Cancellation & Refund Policy.

23. Return Shipping

Where Elixiir confirms that a product was incorrectly supplied or arrived with an eligible defect attributable to Elixiir, Elixiir will determine the appropriate return or replacement process.

Customers should not independently incur significant return-shipping costs without first contacting Elixiir unless instructed otherwise.

Where a return is required, Elixiir will provide reasonable instructions for the applicable process.

24. NFC Product Functionality

Certain Elixiir physical products may use Near Field Communication technology.

NFC functionality depends partly on the receiving device. Some devices may require:

• NFC to be enabled;
• the product to be positioned near a particular area of the device;
• device-specific settings;
• a supported operating system or browser.

Elixiir cannot guarantee identical NFC behaviour across every third-party device.

Where applicable, QR functionality may provide an alternative interaction method.

25. QR Codes and Digital Destinations

Physical products containing QR codes, NFC links or other digital destinations may direct users to Elixiir services, business profiles, review destinations or other configured digital experiences.

The continued availability of a third-party destination may depend on the relevant third-party service.

For example, changes to Google, Meta or another independent service may affect certain linked experiences outside Elixiir’s direct control.

26. Bulk and Multi-Location Orders

Businesses purchasing physical products for multiple branches, franchise locations or larger deployments may have customized fulfilment arrangements. These may include:

• bulk production;
• location-specific personalization;
• multiple delivery addresses;
• staged shipment;
• centralized delivery;
• custom packaging;
• separately agreed logistics.

Where a written proposal or order confirmation specifies different fulfilment terms, those specific terms may apply to that order.

27. International Shipping

Unless specifically offered or agreed for an order, Elixiir does not guarantee international shipping of physical products.

If international delivery is offered, additional shipping charges, customs requirements, duties, taxes and delivery conditions may apply.

Such terms should be communicated separately for the applicable order.

28. Events Outside Reasonable Control

Elixiir is not responsible for unavoidable shipping delays caused by events outside its reasonable control. These may include:

• natural disasters;
• extreme weather;
• transport disruptions;
• government restrictions;
• regional disruptions;
• courier network failures;
• strikes;
• public emergencies;
• other force majeure events.

Elixiir will make reasonable efforts to assist affected customers where appropriate.

29. Relationship With Digital Subscriptions

Delivery of a physical product and access to an Elixiir software subscription are separate unless expressly sold together as part of a particular offer.

A shipping delay affecting an NFC card, QR display or other physical product does not necessarily prevent access to an independently available Elixiir digital service.

Similarly, cancellation of a software subscription does not automatically cancel a physical-product order that has already entered production or been dispatched.

30. Changes to This Policy

Elixiir may update this Shipping & Delivery Policy to reflect changes to products, fulfilment methods, delivery arrangements, business practices or applicable requirements.

The Last Updated date at the beginning of this Policy will indicate the latest revision.

Where appropriate, material changes may also be communicated through Elixiir’s website or services.

31. Contact Us

For questions about physical-product orders, shipping, delivery, damaged products or fulfilment, contact:
Elixiir Growth Services LLP
iNURTURE Incubation Foundation
Vishwakarma Block, ABES Engineering College
Ghaziabad – 201009
Uttar Pradesh, India
Email: support@elixiir.in
Phone: +91 9311678141

When contacting Elixiir about a physical order, please include the relevant order information and sufficient details for us to identify the shipment or product.