How Can We Help?
Get help with your Elixiir account, products, billing, integrations or technical questions.
When contacting support- Tell us which Elixiir product you're using
- Briefly describe the issue
- Include screenshots where helpful
- Do not share passwords or sensitive login credentials
Support for Every Elixiir Product.
Account & Login
Help with account access, user login and basic account settings.
Discover Support
Help with Google Business Profile connection, rankings, reviews, Brand DNA and Studio.
Repeat Support
Help with customers, leads, appointments, billing, loyalty, memberships, packages and operations.
WA Support
Help with WhatsApp onboarding, templates, campaigns, inbox and communication settings.
Billing & Plans
Help with subscriptions, plan questions and billing-related issues.
Technical & Integrations
Help with connected services, integrations and technical issues.
We're Here to Help Your Business Succeed.
What kind of support does Elixiir offer?
We provide comprehensive support including a detailed help center, step-by-step guides, email support, and dedicated channels for our premium partners to ensure you always have the guidance you need.
Is there onboarding or training available for my team?
Yes! We understand that switching systems can feel daunting. We offer guided onboarding and comprehensive video tutorials to help you and your staff get comfortable with the platform quickly.
Do you provide support for migrating my existing data?
Absolutely. Our migration specialists can assist you in securely transferring your existing customer lists, historical data, and operational setup from your previous software into Elixiir.
How long does it usually take to get a response?
Our support team aims to respond to all inquiries within a few hours during standard business times. Urgent issues for active accounts are prioritized to ensure minimal disruption to your business.
What if I have an issue outside of regular hours?
Our extensive knowledge base and community resources are available 24/7. You can log a support ticket at any time, and our team will jump on it as soon as they are back online.
Is customer support included in all plans?
Yes, all Elixiir users have access to our core support channels and documentation. Higher-tier plans may also include dedicated account managers and priority response times for scaling businesses.