Terms of Service

These Terms of Service (“Terms”) govern access to and use of the websites, applications, software, dashboards, products and services provided by Elixiir Growth Services LLP (“Elixiir”, “we”, “us” or “our”).

By creating an Elixiir account, purchasing or subscribing to an Elixiir service, accessing an Elixiir application, or otherwise using our services, you agree to these Terms.

If you use Elixiir on behalf of a company, firm, organization, franchise, business or other entity, you represent that you have the authority to accept these Terms on its behalf.

If you do not agree to these Terms, you should not use Elixiir.

1. About Elixiir

Elixiir provides a connected business growth and operations platform designed primarily for local, service, retail and multi-location businesses.

The Elixiir ecosystem currently includes products and capabilities such as:

Discover by Elixiir

Discover provides capabilities relating to local discovery, Google Business Profile connections, local ranking intelligence, reviews, business and brand information, competitor intelligence and AI-assisted content and insights.

Repeat by Elixiir

Repeat provides customer relationship and business-operation capabilities that may include customers, leads, appointments, POS and billing, loyalty, memberships, packages, staff, inventory, customer history and retention.

WA by Elixiir

WA provides supported WhatsApp Business Platform capabilities, including onboarding, templates, campaigns, inbox and customer communication functionality where enabled.

C Commerce by Elixiir

C Commerce is currently described as Coming Soon.

References to planned products or capabilities do not constitute a guarantee that those products or capabilities will be released on a particular date or with any particular functionality.

Elixiir may introduce, modify, rename, combine or discontinue products and features as the platform develops, subject to applicable contractual commitments and law.

2. Eligibility and Business Use

Elixiir is primarily intended for legitimate business and professional use.

You must have the legal authority necessary to create an account and use Elixiir on behalf of the relevant business.

You are responsible for ensuring that the information provided during registration, onboarding and use of Elixiir is accurate and reasonably current.

You may not create an account using false information, impersonate another person or organization, or use Elixiir for unlawful or unauthorized purposes.

3. Accounts and Authorized Users

Certain Elixiir services require an account.

You are responsible for:

• maintaining the confidentiality of account credentials;
• controlling access to your account;
• assigning appropriate access to employees and other authorized users;
• promptly removing access when a user no longer requires it;
• keeping relevant account information reasonably current;
• notifying Elixiir if you reasonably suspect unauthorized access or misuse.

Activities performed through an account may be treated as authorized by the account holder unless Elixiir has been appropriately notified of unauthorized access.

You must not share credentials in a manner that compromises account security.

4. Owners, Administrators, Staff and Permissions

Elixiir may provide role-based, branch-level or other access controls.

The business account holder is responsible for determining which owners, administrators, managers, employees, contractors or other users should have access to particular information and functionality.

Elixiir is not responsible for inappropriate access resulting from permissions configured or credentials shared by the business or its authorized users, except to the extent directly caused by Elixiir in violation of applicable obligations.

5. Business and Customer Data

Businesses may enter, upload, import, collect, create or manage information through Elixiir.

This may include information relating to:

• business operations;
• employees and staff;
• customers;
• prospective customers;
• leads;
• appointments;
• transactions;
• purchases;
• loyalty programs;
• memberships;
• packages;
• communications;
• reviews;
• campaigns;
• products;
• services;
• inventory;
• other information used in operating the business.

As between Elixiir and the business customer, the business retains its rights in information and content it provides to Elixiir, subject to the rights necessary for Elixiir to provide, maintain, secure and improve the contracted services.

Use of Elixiir does not transfer ownership of a business’s customer database to Elixiir.

6. Your Responsibility for Customer Information

Businesses using Elixiir are responsible for ensuring that customer and other personal information they collect, upload, import or use through Elixiir has been lawfully obtained and may lawfully be processed for the intended purpose.

Where required, businesses are responsible for:

• providing appropriate privacy notices;
• obtaining appropriate consent or authorization;
• maintaining lawful marketing permissions;
• respecting opt-out and unsubscribe requests;
• obtaining appropriate WhatsApp messaging permissions;
• ensuring employees use information appropriately;
• complying with applicable privacy, consumer, communications and marketing laws.

Elixiir provides technology to facilitate business operations but does not replace the independent legal responsibilities of each business using the platform.

36. Contact Us

Questions regarding these Terms may be directed to:
Elixiir Growth Services LLP
iNURTURE Incubation Foundation
Vishwakarma Block, ABES Engineering College
Ghaziabad – 201009
Uttar Pradesh, India

Email: support@elixiir.in
Phone: +91 9311678141